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Services & Warranty

 
 
 
 
 
Warranty Rules
 
  1. NIU electric vehicle core components of the two-year warranty or a total of 30,000 km mileage, the two to reach the first term or mileage prevail (core components, including NIU electric car motor, charger, frame), other small scooter electric car parts warranty should be in accordance with the "calf electric car three packs of standards" to implement.
  2. Warranty period, by the NIU electric vehicle authorized service center to provide free maintenance and replacement services.In order to protect the timeliness, through the aftermarket system to replace the battery, we will arrange a qualified battery randomly issued.
  3. Users purchase products due to product quality problems can not travel, by the NIU electric car authorized service center to provide free on-site maintenance services.
  4. The warranty period for the sale of the product is calculated from the date of receipt of the delivery order signed by the user.
 
7  Days to Return
 
    • Within 7 days from the date of receipt of /U1 /N1 / M1, you may choose to return, replace or repair if the non-human damage performance fails. The NIU Electric Authorized Service Center will provide you with free onsite service.(Custom edition, etc. in the product introduction page marked with the service does not enjoy the special products except)
    • You can call customer service +3614088447  and customer service appointment booking service, NIU electric authorized service center staff will contact you for your door to deal with.
    • The price of the commodity of the consumer shall be returned to the corresponding payment account within 7 working days from the date of receipt of the returned goods.
      • Detailed Terms:
        • 7 days no reason to return only on the ECON SHOP  website sales of goods effective.
        • Users 7 days no reason to return does not contain the following acts: three bags of vouchers and invoices lost, man-made damage, warranty and security label damage, product appearance damage, missing parts of the car, the cumulative trip more than 50 km impact of secondary sales of products TheIf you receive a product that is of a quality problem, or if you receive a return that is not in line with your actual purchase order, the fee will be borne by the NIU.
        • Shipping Description:
          • ECON SHOP  commitment to provide no reason to return the goods, the user in the form of no reason to return:
            • If you are returning after receipt, you will be required to bear the logistics cost of the vehicle. N1S 89€  / M1 89€  / U1 89€, including the site cost, Quality inspection costs, product packaging and transportation costs, the total N1S 169€  / M1 178€  / U1 166€;
            If you are refusing to return, although the actual two-way logistics costs, but taking into account the user experience, you only need to bear the vehicle logistics costs N1S 89€ / M1 89€ / U1 89€;
            If you are shipping products, refuse to return, you need to bear the vehicle return logistics costs N1S 89€ / M1 89€ / U1 89€  return after receipt.
            If the goods are quality problems, or received goods and purchase orders do not match the return, the return fee should be born by the ECON SHOP.
 

30 Days for repair

 
    • From the date of receipt of goods within 7 days of non-human damage to functional failure, you can choose to return, replacement or repair
    • Since the date of receipt of the goods within 30 days of non-human damage to functional failure, can choose their own replacement or repair.
    • Such as replacement, you can call customer service +3614088447 and customer service appointment booking service, NIU electric authorized service center staff will contact you for your door to deal with.
    • Detailed Terms:
      • 30 days only for repair only on the ECON SHOP website sales of goods effective.
      • 30 days for users not only do not include the following acts: three bags of documents and invoices lost, man-made damage, warranty and damage to the security label and so on.
 

Services Centre

 
    • NIU  Service network currently covers more 350 locations across Europe. After downloading the application for Android or iOS you will need to connect your scooter by using VIN number, after successful paring, you will have full access to the application as well as all service centers of Europe